CopyThatHQ

CopyThatHQ is dispatch software for small service businesses running 2 to 10 trucks. It is designed for shops that need a straightforward scheduling and dispatch board rather than a full field-service management suite. Instead of requiring technicians to install and use a separate mobile app, the system uses SMS to send jobs, receive status updates, and keep the dispatch board current.

The platform is built around a simple workflow. Dispatchers add jobs to the board with details such as time windows, customer names, addresses, and notes. Once a technician is assigned, CopyThatHQ sends the job by text. Technicians can reply with short status codes such as OTW, HERE, and DONE, which update the job on the board. Other replies are saved as notes, keeping additional job information attached to the relevant work.

Key Features

SMS-Based Technician Dispatch

Send jobs directly to technicians through text messages instead of requiring them to use a dedicated app.

Technicians can respond using simple status codes:

• OTW for on the way
• HERE for arrival
• DONE for completion

These responses update the corresponding job on the dispatch board, while other technician replies can be retained as job notes.

Simple Dispatch Board

Manage daily work from a visual board built around individual job cards.

Each card can include:

• Time windows
• Customer names
• Addresses
• Job notes
• Assigned technician
• Current job status

This gives owners and dispatchers a central view of the day's work without the complexity of a broader field-service platform.

No Technician App

Technicians do not need to download or learn another application.

CopyThatHQ works with phones that support text messaging, including basic phones. This makes the system particularly useful for service businesses where technicians spend most of their time in the field and may not want another app to manage.

One Shop Number

Technicians communicate through a single shop number rather than maintaining separate group chats.

Each technician's daily jobs remain within a single text conversation, giving the business a more consistent communication workflow while keeping dispatch information connected to the board.

Searchable Job History

Keep customer and job information together over time.

Job notes and customer history remain searchable, making it easier to look back at previous work, instructions, or information associated with a customer.

Spreadsheet Import and CSV Export

Move existing operational data into and out of the system.

Spreadsheet import can help businesses transition from an existing spreadsheet-based workflow, while CSV export provides a straightforward way to take data back out when needed.

Flat Pricing

CopyThatHQ uses pricing that is not based on the number of users.

The plans also do not include SMS overage fees or setup fees, which makes the cost structure easier for smaller service businesses to understand.

Built For Small Service Businesses

CopyThatHQ is specifically suited to businesses operating a relatively small field fleet rather than large enterprises.

It is a good fit for:

• Service businesses with 2 to 10 trucks
• Owners who handle dispatch themselves
• Small dispatch teams
• Field technicians who prefer texting
• Businesses currently using group texts
• Shops managing jobs through whiteboards
• Teams relying on spreadsheets for scheduling
• Businesses that do not need a full field-service suite

Common Use Cases

• Dispatching daily jobs to technicians
• Assigning jobs with specific time windows
• Sending customer addresses and job notes to field workers
• Tracking technicians as they travel to and complete jobs
• Replacing group-text dispatch workflows
• Replacing physical dispatch whiteboards
• Moving existing scheduling data from spreadsheets
• Searching previous customer and job information
• Coordinating multiple trucks from one dispatch board

Why It Matters

Small service businesses often need reliable dispatch without needing all the features found in larger field-service platforms. Adding technician apps, invoicing systems, GPS tracking, marketing tools, and other features can create unnecessary complexity when the main problem is simply getting the right job to the right person and knowing its status.

CopyThatHQ keeps the workflow deliberately narrow. The dispatcher manages jobs from the board, technicians receive assignments through SMS, and simple replies keep the status updated. This allows businesses to replace informal tools such as group texts and whiteboards without forcing technicians to adopt a new app.

The system can also be set up quickly, with the dispatch board potentially being live the same afternoon a business signs up. A browser demo is available for businesses that want to see the workflow before committing.

Simple Dispatch With CopyThatHQ

Keep jobs, technicians, customer information, and status updates in one dispatch workflow without requiring a technician app. CopyThatHQ combines a simple scheduling board with SMS-based communication, searchable job history, spreadsheet import and CSV export, and flat pricing for small service businesses that want dispatch software without the overhead of a full field-service platform.