Userplane

Resolve customer issues faster with a screen recording platform that captures the complete technical context behind every support request. Instead of relying on screenshots, lengthy email threads, or repeated troubleshooting questions, support and engineering teams can collect screen recordings, console logs, network activity, and user actions in a single report.

Capture the Full Picture Behind Every Support Issue

Give customers a simple way to show exactly what went wrong without requiring technical expertise.

With a one-click recording link, users can securely capture their experience directly from the browser, while your team receives the technical information needed to diagnose and resolve issues more efficiently.

Key Features

One-Click Issue Recording

Allow customers to record issues instantly without installing software or browser extensions.

Benefits include:

• Browser-based recording
• No downloads required
• Fast issue submission
• Simple customer experience
• Reduced support friction

for quicker problem reporting.

Console Log Collection

Automatically capture browser console activity alongside screen recordings.

Analyze:

• JavaScript errors
• Error traces
• Runtime exceptions
• Debugging information
• Technical diagnostics

without asking users to open developer tools.

Network Request Monitoring

Understand how your application behaves during an issue by recording network activity.

Track:

• API requests
• Failed network calls
• Response errors
• Request timing
• Backend communication issues

to accelerate root-cause analysis.

User Journey Replay

See exactly what customers did before encountering a problem.

Review:

• User actions
• Click sequences
• Form interactions
• Navigation paths
• Reproduction steps

to eliminate guesswork during investigations.

Native Intercom Integration

Collect and manage issue recordings directly within your existing support workflow.

Teams can:

• Request recordings from customers
• Receive recordings inside Intercom
• Access technical diagnostics
• Collaborate on investigations
• Reduce context switching

without leaving their workspace.

Privacy-First Recording

Protect customer information with built-in privacy controls.

Security features include:

• Automatic data blurring
• Sensitive field redaction
• Privacy-safe recordings
• Secure data handling
• Controlled information capture

to keep customer information protected.

Built for Support & Engineering Teams

The platform is designed to bridge the gap between customer support and technical troubleshooting.

Key benefits include:

• Faster issue resolution
• Improved bug reproduction
• Better technical diagnostics
• Reduced support back-and-forth
• Enhanced customer experience

Built For

• Customer Support Teams
• Technical Support Engineers
• SaaS Companies
• Product Teams
• Engineering Teams
• Customer Success Teams

Common Use Cases

• Bug reporting
• Technical troubleshooting
• Customer support investigations
• Product issue reproduction
• QA testing
• Engineering diagnostics

Why It Matters

Support teams often spend hours or days collecting screenshots, requesting additional information, and trying to reproduce issues before engineers can begin investigating. By combining screen recordings, console logs, network requests, and user interactions into a single report, teams can quickly understand the problem, identify root causes, and reduce resolution times while improving the overall customer experience.

Diagnose Issues with Complete Context

Capture screen recordings, technical diagnostics, and user actions through a single recording workflow that helps support and engineering teams resolve customer issues faster and with greater confidence.