Guzli

Guzli is an AI agent platform for teams that want one agent to handle website chat, on-site voice, inbound phone calls, and outbound calling. It learns from your website, help articles, documents, and past conversations, then applies the same knowledge across every channel.

Guzli is built for support, lead capture, appointments, and sales calls without requiring separate chat and voice tools. The agent can answer questions, qualify visitors, take actions during conversations, and hand off to a human when needed, while keeping the same knowledge, brand tone, and rules across channels.

Key Features

Website Chat

Add an AI agent to your website to answer customer questions, capture leads, and book meetings. Website conversations can also connect to actions such as checking orders or updating support tickets when those actions are allowed.

On-Site Voice

Let website visitors speak directly with the AI agent through their browser. This brings voice conversations into the same website experience as chat without requiring visitors to make a phone call.

Inbound Phone Calls

Use Guzli as an AI receptionist for incoming calls. The agent can answer questions, handle common requests, and book appointments while maintaining the same knowledge used across other channels.

Outbound Calling

Run outbound cold and sales calls with an AI voice agent. Guzli can greet people by name, conduct conversations, and track call outcomes to help teams understand what happened after each call.

Actions During Conversations

The agent can do more than provide answers. When permitted, it can check orders, update tickets, and create or book items while the conversation is happening.

Human Handoff

When a conversation requires a person, Guzli can hand it over to a teammate with a clear summary. This gives the human agent context about what has already been discussed instead of requiring the customer to start over.

Brand Tone Control

Control how the AI communicates across chat and voice. Teams can configure the agent to maintain a friendly, formal, or technical tone while using the same underlying knowledge and rules.

Multilingual Conversations

Guzli supports conversations in 95+ languages, making the same AI agent available to customers across multiple languages and communication channels.

Calling Rules

Configure calling behavior with controls such as do-not-call handling, calling hours, and call recording disclosure. These settings help teams define how outbound and inbound voice interactions should be handled.

Integrations and Actions

Guzli supports actions connected to tools including Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, and WhatsApp. This allows the agent to work with business workflows rather than limiting conversations to simple question-and-answer interactions.

Analytics

Track what is happening across conversations and calls. Analytics can show common questions, self-resolved conversations, captured leads, and calls connected to revenue, helping teams understand which interactions are producing useful outcomes.

Built For Unified AI Customer Conversations

Guzli is built around one AI agent, one knowledge base, and one set of rules across chat and voice. Instead of maintaining separate systems for website support, phone reception, lead qualification, and sales calls, teams can use the same agent across each customer touchpoint.

Common Use Cases

• Answering customer questions on a website
• Capturing and qualifying website leads
• Booking meetings and appointments
• Providing AI-powered website voice support
• Handling inbound customer calls
• Running outbound sales and cold calls
• Checking orders during conversations
• Updating support tickets
• Routing complex conversations to human teammates
• Supporting customers across multiple languages
• Measuring conversations that lead to meetings or revenue

Why It Matters

When chat, voice, inbound calls, and outbound sales are handled by separate systems, teams can end up maintaining different knowledge bases, rules, and customer experiences. Guzli brings these channels together around the same AI agent so conversations can follow a consistent approach.

The main value is the combination of consistent knowledge and actions. The agent can answer from the same source across channels while taking permitted actions during the conversation. When a human needs to step in, the handoff can include a summary so the teammate has the relevant context.

Manage Chat and Voice With Guzli

Use one no-code AI agent for website chat, browser voice, inbound calls, and outbound sales conversations while keeping your knowledge, tone, actions, and analytics connected across every channel.