Wisti

Wisti is an AI-powered phone reception service for teams that cannot always answer customer calls immediately. It handles the first stage of a phone conversation, identifies the customer's request, asks relevant follow-up questions, and prepares a structured note for a callback or human handoff.

It is designed for installation and maintenance companies, practices, and local businesses that want to keep their existing phone number while improving first-line call handling. Wisti can handle calls during working hours, outside opening hours, or whenever your team is unavailable, while keeping conversations within the boundaries you define.

Key Features

AI-Powered Phone Reception

Wisti acts as the first point of contact when your team cannot immediately answer the phone. It handles the initial customer request and gathers the information your team needs to continue the conversation.

The service is designed to structure customer contact rather than replace human assessment.

Follow-Up Questions on the Call

Wisti identifies the customer's core question and asks follow-up questions when additional context is needed.

This helps turn an initial phone call into a more useful handoff, giving your team relevant information before they return the call.

Structured Callback Notes

After handling a customer inquiry, Wisti prepares a concrete callback note for your team.

The note provides context about the conversation so employees can understand what the customer needs before picking up the conversation.

Human Handoff

Questions that require professional assessment, technical judgment, or a decision from your team remain with your team.

Wisti does not make up appointments, prices, or technical conclusions. You decide in advance what the service is allowed to say and when a conversation should be handed over.

Keep Your Existing Phone Number

Businesses do not need to replace their current phone number. Wisti works through call forwarding configured around the existing phone line.

This allows teams to introduce AI phone reception without changing the number their customers already know.

Controlled Call Handling

You determine the boundaries of the AI receptionist before it goes live.

This lets your business define:

• What Wisti is allowed to say
• Which types of questions it can handle
• When conversations require human follow-up
• How calls should be handed over to your team

The result is a more controlled first-line reception process aligned with your own business.

Reachability Scan

Wisti also offers a 30-day Reachability Scan for €350 for teams that want to understand where their phone reception is falling short before introducing the service.

This provides a way to assess missed-call and reachability issues before committing to the ongoing reception workflow.

Built For Local Service Teams

Wisti is particularly suited to businesses where incoming calls often require context before an employee can respond.

Installation and maintenance companies can use Wisti to collect information about customer requests while technical questions remain with the appropriate team member.

Practices can structure initial calls and collect relevant context without having the AI make decisions outside its defined role.

Local businesses can maintain a first line of phone reception when employees are busy, working with customers, or outside opening hours.

Common Use Cases

Handling Missed Calls

When employees cannot answer immediately, Wisti can handle the initial conversation instead of leaving the customer with an unanswered call.

Collecting Information Before a Callback

Wisti can ask follow-up questions and create a useful note so employees have context when returning a customer's call.

After-Hours Reception

Businesses can use Wisti to structure initial customer contact outside normal opening hours without requiring employees to answer the phone themselves.

First-Line Customer Support

Wisti can handle straightforward initial requests while routing questions that require assessment or technical judgment to the appropriate human team.

Improving Phone Reachability

Teams that are unsure how well their current phone reception performs can use the 30-day Reachability Scan to identify where calls may be falling short.

Pricing

Wisti offers 14 days free, followed by a €49 per month plan that includes 20 handled calls. Additional handled calls cost €1.25 each, excluding VAT.

Calls that are not genuine customer inquiries do not count toward the pricing calculation. This includes:

• Spam calls
• Sales calls
• Tests
• Immediate hang-ups
• Technical errors

The separate 30-day Reachability Scan costs €350.

Why It Matters

For many local businesses, the first phone conversation is mainly about understanding what the customer needs and collecting enough information for someone on the team to respond. The challenge is doing this consistently when employees are already busy or unavailable.

Wisti focuses specifically on that first stage. Rather than pretending to replace the expertise of the business, it gathers context, creates a callback note, and hands conversations over when human assessment is required.

The service also keeps the business in control. Wisti only goes live after setup, testing, and approval, and the application initially creates a draft rather than immediately activating the phone line.

Improve First-Line Call Handling With Wisti

Wisti gives installation companies, practices, and local businesses an AI-powered first line for incoming calls. With follow-up questions, structured callback notes, human handoff, existing-number support, and controlled conversation boundaries, it helps teams stay reachable without handing important customer decisions over to an automated system.